Identity and Access Management for Local Councils
Council systems hold some of the most sensitive data in the UK, yet many local authorities still rely on basic username and password authentication for access to resident records. Identity and access management — ensuring only the right people can access the right systems, with the right level of privilege — is foundational to both cybersecurity and GDPR compliance.
Implementing MFA across council systems blocks over 99% of automated credential-based attacks — the single most impactful technical control for local authorities.
Multi-Factor Authentication for Council Systems
MFA — requiring a second factor beyond a password to authenticate — is the most impactful single security control a council can implement. The NCSC recommends MFA for all accounts, particularly those with access to sensitive data or administrative privileges. For councils, MFA should be mandatory on email, remote access VPN, all line-of-business applications, and administrative consoles.
Privileged Access Management in Local Government
IT administrators and system managers have elevated privileges that, if compromised, can give attackers access to the entire council network. Privileged Access Management (PAM) solutions provide just-in-time privilege elevation, session recording, and MFA for administrative accounts — significantly reducing the risk of privilege abuse.
Frequently Asked Questions
How should councils manage access for leavers and role changes?
Councils should have a formal process for removing or modifying access within 24 hours of a staff member leaving or changing role. Automated provisioning and deprovisioning — linked to the HR system — is the most reliable approach. Manual processes frequently result in former employees retaining access to council systems for months after leaving.
Implement MFA and access controls across your council
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